frequently asked questions, policies + warranty program
Do you have a warranty? Can my jewelry break?
We do! When you get your piece of jewelry, we will have you sign up for our warranty program for your piece! The warranty program includes and involves the following:
*If your piece is accidentally broken and lost within 30 days of purchase, we’ll replace it with the same chain (and charms) or one of equal or lesser value- on us. After 30 days, we offer a 20% discount to replace a lost piece (valid up to 18 months from the original purchase).
Just a friendly reminder: permanent doesn’t mean indestructible or forever, it just means clasp-less. We use high-quality chains and charms and custom-fit each piece with care for the longest wear possible. But accidents can happen, if your jewelry gets snagged or pulled with enough force, it will break (and should, for safety!). The good news? In most cases, we can re-fuse it right back on for you.
*If your piece is accidentally broken or you need to remove it for any reason, we will happily put it back on for you! The first time re-fuse is free for the life of your jewelry, anytime after that is $10. If you have multiple pieces that need to be put back on all at once, there will be a $10 re-fuse fee for every 3 pieces. For example, if you have 5 bracelets that need to be put back on at the same time, there will be a $20 re-fuse fee: $10 for bracelets 1-3 and then another $10 for bracelets 4-5.
*If you go home and decide your piece of jewelry is too tight, please come back in and let us add more length to it for you! We want you to be happy and comfortable in your jewelry! If your bracelet is too tight, you have 30 days from the original purchase to come in and we will add length to it for free, after that time period it will be $10.
What are the bracelets made of?
Most of our chains are either 14k gold filled or sterling silver. We choose gold filled chains for many reasons. Gold filled is an affordable and sturdy alternative to solid gold. While pure gold can be very fragile and malleable, the center of gold filled is slightly filled with jewelers brass and the rest filled with 14k gold- it's great for daily wear and living!! The shine will last for years without extreme exposure to chemicals. It is also much less likely to stretch like pure gold does since it has that thin layer of jewelers brass inside.
Still want solid gold? No problem, we can do that too! We now offer 14k solid gold chain options! They are luxe and gorgeous, and their shine will last the test of time.
If it’s permanent, does that mean it will NEVER come off?!
Nope—it's not permanent-permanent! You can easily remove your jewelry with scissors (or fingernail clippers) if you ever decide to take it off. Just be sure to snip it at the welded link and save your chain in case you want to get re-fused later with the same one.
Quick note: Permanent doesn’t mean invincible. While our jewelry is designed for everyday wear, it’s still fine jewelry and can stretch or break if it’s pulled or caught on something with enough force.
Can I bring a friend to my appointment?
Yes! It only takes about 5–10 minutes to weld a permanent bracelet, so during one scheduled appointment, we can typically do at least two bracelets, whether that’s on one person or split between two. We’re happy to fit everyone in!
If you’re planning on more than that, we recommend booking a “Multiple Services” appointment to reserve additional time slots to make sure we can give each piece the attention it deserves.
Can I change my mind after I get welded and the chain is cut?
No, sorry. Once your chain has been custom fit to you, it cannot be returned or refunded.
What is your address?
Our Richmond location is in Carytown at 3009 West Cary Street Richmond, VA.
Our Midlothian studio is located at 1404 Ewing Park Loop, inside Phenix Salon Suites. We are in suite 104. When you go into Phenix Suites, turn left, and we are straight ahead!
We welcome walk ins at both locations, but appointments take priority.
*We also have a location in Collierville, TN (one of my long time employees moved there and took my business with her)! She offers private appointments there at 91 Brilliant Street. Click on the TN page at the top to make an appointment there!
What type of payment do you accept?
We use Square. So we accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB or UnionPay logo. Square also accepts mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. I also accept cash, however I do not usually have correct change so please keep that in mind.
Do you have any jewelry for men?
Yes!! We have a lot of customers who are men and our jewelry looks great on them!
What if I don’t get my jewelry from you originally but it broke, or I need it put back on for another reason. Can you do that?
Yes! This is exactly what our “foreign fuse” fee covers. I’m happy to reattach your chain for a service fee of $25. However, if you purchase another piece at the same time, we’ll waive that fee and reattach it for free! If you have multiple foreign fuse pieces, the fee will be charged for every 3 pieces. For example: if you have 5 bracelets to be put back on that were not originally from us, the fee would be $50: $25 for bracelets 1-3 and $25 for bracelets 4-5.
*Just a quick note: Our warranty does not cover foreign fuses, since the original piece wasn’t purchased from us. We’re always happy to reattach it when we can, but please keep in mind that we can’t guarantee the quality, durability, or condition of a chain we didn’t provide, it may have been stretched, compromised, or made from materials we’re unfamiliar with.
What if I change my mind about the sizing of my jewelry (its too tight or too loose). Can I get it fixed?
Of course!! We always want you to be completely happy with your jewelry, that’s our top priority! If you decide you'd like to adjust the sizing after your visit, you're more than welcome to book an appointment (or just walk in) with us or catch us at one of our pop-ups.
*If it is too loose, we will happily make it smaller for the first time for free- after that it is $10 (see our re-fuse policy above). If it is too tight, you have 30 days from original purchase to come in to make it larger- after that it will be $10.
