frequently asked questions + policies
Do you have a warranty? Can my jewelry break?
We do! If you accidentally lose your piece within 30 days of purchase, we will replace it with the same chain (and charms) or for one of equal or lesser value. After that, to replace a lost chain we offer a 15% discount to purchase a new one.
Permanent does NOT mean indestructible. We use high quality chain and charms and make every effort to fit the pieces to you to the best of our ability for the longest wear possible. However, accidents do happen sometimes. If the piece gets caught on something and is pulled hard enough, it WILL break- as you want it to for safety purposes! If it breaks, we can almost always put it back on for you!
What are the bracelets made of?
All chains are either 14k gold filled or sterling silver. We choose gold filled chains for many reasons. Gold filled is an affordable and more sturdy alternative to complete gold. While pure gold can be very fragile and malleable, the center of gold filled is slightly filled with jewelers brass and the rest filled with 14k gold- it's made for daily wear and living!! The shine will last. It is also much less likely to stretch like pure gold does since it has that thin layer of jewelers brass inside.
If it’s permanent, does that mean it will NEVER come off?!
No, it can easily be removed with scissors should you ever decide to take it off. If so, make sure to clip it at the link we welded and save your chain in case you want to get linked again in the future with the same chain.
*please note: permanent jewelry does not equal invincible. While it is designed for everyday wear, it is still fine jewelry and WILL stretch and break if caught on something and pulled hard enough.
Can I change my mind after I get welded and the chain is cut?
No, sorry. Once your chain has been custom fit to you, it cannot be returned or refunded.
What if my jewelry breaks, or I have to take it off?
If it needs to be taken off for a medical emergency, I will happily weld it back on for you for free with a new jump ring!
While we use high quality chains and materials, it is still dainty jewelry. If it gets snagged on something and stretches or breaks, we can re-fuse it back on the first time for free- after that for $20. However, if the chain is broken beyond repair, a new one will have to be purchased. If your chain is broken and lost, you can purchase a replacement for 15% off.
Can I bring a friend to my appointment?
Yes. It takes 5-10 minutes to weld a permanent bracelet, so in one scheduled appointment we can do at least two bracelets, doesn't matter if that is on one or two, we're happy to squeeze everyone in. If you have more than that, book a multiple services appointment or just book more appointments.
What is your address?
Our brand new studio location is 1417 West Main Street Richmond, VA inside of NudeFX. Feel free to make an appointment or walk in whenever is convenient for you! Make sure to check our hours!
When not doing pop-ups or parties at locations provided by customers, we also take appointments out of Krista’s home office. For online safety reasons, the exact address is only given in an email upon booking. If you want to estimate drive time to plan a trip to you can use the Honda Dealership off of Hull Street- 14001 Hull Street Road, Midlothian, VA 23112.
What type of payment do you accept?
We use Square. So we accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB or UnionPay logo. Square also accepts mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. I also accept cash, however I do not usually have correct change so please keep that in mind.
What if I don’t get my jewelry from you originally but it broke, or I need it put back on for another reason. Can you do that?
Yes! This is what our "foreign fuse" fee is for! I am happy to put your chain back on for our service fee of $35. However, if you purchase another piece from us at the same time, its free!
What if I change my mind about the sizing of my jewelry (its too tight or too loose). Can I get it fixed?
Of course!! I want you to be happy with your jewelry! That is always my highest priority. If you decide you want to change the sizing of your jewelry after you have left where you got it from, you can either set up an appointment with me or find me at a pop up to fix it.